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Frontier Airlines can’t stay out of the news and that’s not necessarily a good thing. P.T. Barnum once said, “There’s no such thing as bad publicity,” but stories like the one below can only hurt a brand. First of all, two of the three major Frontier Airlines stories that made national and possibly even worldwide headlines recently aren’t really their fault. There was the rat that terrorized Frontier passengers in the Orlando airport and then there was the story about an unruly passenger who had to be dragged off of one of their planes in Florida. Unfortunate, for sure – but not the airline’s fault.
But the story that I think does hurt them and will prevent me (and I’m sure plenty of others) from ever stepping aboard one of their planes, happened back in March when the airline admitted that they pay their agents a “bonus” every time they enforce their outrageous baggage fees.
That’s right. If your carry-on fit in their bag sizer but the gate agents said it didn’t fit and charged you $99, it’s because the agents got a $10 bounty.
Infuriating, I know. Traveler @dyanavilla.tv exposed Frontier’s dirty little secret by filming her friend’s flimsy little bag fitting into the bag sizer and the gate agent saying it didn’t actually fit because she had to (lightly) push it down. See for yourself below in the video that has been viewed, at the time of this publishing, by more than 18 million people.
@dyanavilla.tv 🙄really? #cancelfrontierairlines #frontier #boycott #flying #frontierairlines ♬ original sound – .
Well, another traveler just exposed Frontier Airlines gate agents for doing something similar. TikToker @irinakaulitts1’s story is even more outrageous since she filmed their sales tactics and the agent not only charged her the $99 for her “oversize” bag but refused to let her board and did not refund her for either the extra baggage or her original ticket. See her video below, which she captioned as follows: ” Looking for Frontier Airlines victims who got charged for a personal item $99 which perfectly fits in a gauge with in parameters and against aggressive rude gate agents, especially in Orlando MCO I paid for my personal item. You can see in a video it fitted perfectly. They didn’t board me on the flight because I was recording them. So I lost the flight, money for luggage and 1 day of work. And they won’t refund my money. I am looking Frontier victims for class action lawsuit.”
@irinakaulitts1 Looking for Frontier Airlines victims who got charged for a personal item $99 which perfectly fits in a gauge with in parameters and against aggressive rude gate agents, especially in Orlando MCO I paid for my personal item. You can see in a video it fitted perfectly. They didn’t board me on the flight because I was recording them. So I lost the flight, money for luggage and 1 day of work. And they won’t refund my money. I am looking Frontier victims for class action lawsuit.#frontierairlines#frontierairlinessucks#frontierairlinesreview#frontierairlineswhathappened#orlando#mco#airport#gateagent ♬ original sound – irinakaulitts1
My advice to you is not to fly Frontier Airlines unless you have no problem paying their $99 carry-on fee for a personal item the size of your purse or unless you know your bag will definitely fit in their bag sizer without you giving it even the slightest push. You may also want to consider wearing a Scottevest jacket or other articles of clothing, which can essentially act as a secret third-carry-on by allowing you to carry many personal items onto the plane on your person so that you can use a smaller bag. A men’s jacket like this, for example, has 24 hidden pockets and this women’s jacket has 19 hidden pockets.
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