During the pandemic, I ragged on Air Canada (AC) like you wouldn’t believe. So much so that their PR team stopped inviting me to events and responding to my questions. But I was simply reporting on what was going on and what Air Canada did over the pandemic was not right. In fact, it was borderline criminal since they refused to refund money, even after they canceled flights.

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After it took months to get my money back, I pretty much swore I wouldn’t fly them again. But my wife is from Toronto (YYZ) and we live in Los Angeles. My preferred airline is American Airlines (AA) but they stopped their daily nonstop flight five years ago.

Since I have elite status on American Airlines, we usually fly them because I get all the add-ons for free. But when I priced out tickets to fly to Toronto for Easter, Air Canada was not only cheaper than AA but they fly nonstop on a widebody plane. So even with the extra fees for seat assignments and baggage (1st bag: $30; 2nd bag: $50) it was still a no-brainer.

Air Canada has four flights a day between LAX-YYZ and all but one are narrowbody aircrafts (A320, A321 and 737 MAX). For the one widebody, AC used to use a plush 777-300 and then a 787 but currently it’s an A330-300. Not my favorite widebody but I still prefer it over the others.

I purchased the tickets for $180 and ended up spending another $61 for seats with extra legroom. However, when I went to check-in at 9pm the night before for our 11:40am flight, I was offered to upgrade for as little as $146.

I was intrigued. The widebody flights have lie flat seats in business class and AC was offering upgrades for $942, which is pretty steep but still a lot cheaper than their usual $2,800+ price tag.

But my kids are so little (six and three) that they don’t even like sitting in these type of seats. During the pandemic, we were so cautious that I used tons of miles for us to fly First Class in AA’s lie-flat seats between New York and L.A. When we landed, my son said, “Please, Dada. Don’t ever make me sit in those seats again. I want to sit next to Mama.” I learned my lesson.

However, I have econophobia and don’t like being stuck in tight seats on a transcontinental flight. Plus, I no longer have status on Air Canada or their Star Alliance partners so I would have to wait in a long check-in line, pay for baggage, board the plane last and pay for food.

That why, when I saw that the upgrade to Premium Economy wasn’t that expensive, especially compared to what they were originally asking ($858), and I learned that you get priority check-in, boarding, two free checked bags and food for free, I was interested.

But before I decided to do it, I wanted to see what seats were still available because it they weren’t together, I wouldn’t do it. So I logged onto ExpertFlyer.com; it’s not easy to use so here’s a guide on how to use ExpertFlyer and determine if a membership is worth it for you. When I saw there were a couple of rows available, I plopped down my credit card.

We were assigned Row 13, which showed blocked seats but they must have opened them up. Why I almost didn’t buy the upgrade was because AC’s terms and conditions warning states: “Upgrade fee is non-refundable. We will do our utmost, but cannot guarantee to provide a Business Class or Premium Economy meal.” Another reason is because I had paid $60 to begin with for extra legroom seats so I was regretting throwing down that money unless they factored it in to my offer but I doubted it. I tried emailing their PR to ask these questions but got no response. 

According to my Flighty App, our A330 plane was 21 years old and SeatGuru showed that Air Canada configures their Premium Economy 2x3x2.

When I woke up at 4:45am, I had a message from Flighty stating that our aircraft had been changed to a 787-900, which I’d much rather be in but as Flighty warns, a plane swap could affect your seat assignments. I quickly looked up AC’s 787-900 plane configuration on SeatGuru and thankfully Premium Economy had the same number of seats (21) and the same configurations so I didn’t have to scramble. I also confirmed by looking in my Air Canada reservation.

A short time later, Flighty and Tripit alerted me that the flight would be 15 minutes late. We arrived at LAX at 9:45am, two hours and 10 minutes before departure. Surprisingly, for Good Friday, there was no traffic going into the airport and no line at the check-in counter. There was no line to check in, at either the regular line or Priority.

The same was true for security. Since there was no line at TSA Pre, we didn’t bother using CLEAR.

I hadn’t been to Terminal 6 at LAX in a long time but I used to fly in and out of there frequently so it brought back memories. It has definitely been spruced up but you can still see they kept the main frame. What’s different is that they’ve added local food options like Wahoo’s, Habit Grill and Wolfgang Puck.

We were flying out of one of the last gates, 69A, and that whole section was so crowded, we hung out near Gate 64.

Unfortunately, I watched a woman on crutches miss her flight because she wasn’t paying attention to the screen or announcements. She was flying to Newark on Alaska Airlines and the gate agent couldn’t have been friendlier. She apologized profusely, put her on United and offered her a $125 travel credit or 4,000 miles. I’m pretty sure it was because she needed a wheelchair for long distances and by law, the gate agent was supposed to check in on her every 30 minutes (at least, that’s what I overheard).

Our gate was a mess. So crowded, you couldn’t hear announcements very well and there was a lot of waiting around. They finally started boarding wheelchair users at 11:15am.That was followed by Zone 1 (Super Elites and Business Class) followed by Zone 2 (Premium Economy). Both are in their own dedicated line.

After that, they allowed families with kids under six followed by Zones 3 to 6.

We handed the flight attendants a bag of chocolate Easter eggs and our kids’ flight logs for the pilots to sign. She was very thankful and later said that surprisingly, five other passengers had brought them treats, including $5 Starbucks gift cards (their favorite).

We were happy with our seats though the bulkhead is the best since you don’t have to worry about anyone reclining in your face. When the person fully reclines, you really need to recline your seat to move out of the way. They recline 7 inches. FYI: Seats are 19.5 inches wide and have 38 inches of pitch (legroom).

There’s also a kickstand attached to the seat in front of you.

The seats in front have 11-inch entertainment screens with hundreds of hours of on-demand entertainment. Just the comedy section had over 100 movies to choose from, from Caddy Shack to Ticket to Paradise.

There’s in-seat power at every seat, a USB port for charging, an adjustable headrest, a pillow and a blanket.

Just as they shut the aircraft door to push back, the pilot announced that the ground staff had discovered a problem with one of the cargo hatches and it needed to be repaired. It took an hour to fix but we were just fortunate that that’s all the delay there was.

I used our cabin’s lavatory and I forgot how much I love 787s. They have windows in some lavs and it really makes a difference.

When we did push back from the gate, my Flighty App said taxi time to takeoff would be 33 minutes but it was more like five.

During the delay, the flight attendants passed out bottles of water and the meal menu (click this link for current offerings).

Heritage mix salad, julienne apples, pomegranate seeds

Chicken tagine, pearl pasta, green beans, olives
Vegetarian paella, red peppers, green beans, peas, tomatoes, olives

Carrot cake

Here’s the coach menu.

The seatbelt sign went off six minutes after takeoff, which almost never happens on U.S. carriers. It’s usually 40 minutes.

Once in the air, flight attendants distributed hot towels (they were warm and kind of dry). Then drinks in real glasses, along with a bag of pretzels.

Then came lunch. I chose the chicken tajine, which was just okay but the salad was delicious and the bread was surprisingly warm and soft. The carrot cake wasn’t very good.

Flight time was just 3 hours and 55 minutes and about an hour before landing, flight attendants in our cabin came by with a basket of potato chips, KitKats and Lindt dark chocolate bars.

When we landed, our gate wasn’t available so we waited about 10 minutes. Customs was quick, even for those without NEXUS cards. It was then possibly the longest walk ever to baggage claim. I’m talking at least a quarter of a mile, but it was mostly a scenic and pleasant walk.

But what pretty much ruined the whole pleasant experience was baggage claim. It was a mess and after waiting an hour, I asked one of the baggage agents walking by about it and she told me it’s always like this because there are so many flights and there’s just one-way traffic for the tows.

I told her that we never wait long when we fly American Airlines into YYZ and she said it’s because Terminal 3 is a lot older and there aren’t a lot of flights coming in. We waited 90 minutes for our bags to come out and they were one of the first for our flight. One passenger was so irate he yelled out loudly multiple times.

According to our Blacklane driver, we were lucky because he has had passengers wait four hours for their bags. My sister-in-law also said that her best friend flew back from Mexico recently and it took 2.5 hours for their bags to come out. That’s just unacceptable.

So if you’re flying into or via Toronto and need to check a bag I wouldn’t fly Air Canada. If you do, be sure to pop an Apple AirTag in it as they lost a lot of bags the night we were there, including our booster seat but I wasn’t sticking around in their long line to fill out a report.

Speaking of Blacklane, if you need a reliable ride to or from an airport, consider Blacklane, which I use. Since I work with them, I have a 15% off promo code for first time JohnnyJet.com readers: JOHNNYXBLACKLANE0423.

RELATED: How to Beat the Madness at Toronto’s Pearson International Airport

15 Comments On "LAX-YYZ: Why You Might Not Want to Fly Air Canada to or via Toronto's Pearson International Airport"
  1. Mark|

    My one experience with Air Canada was one too many. Flights cancelled, Premium Economy seats paid for didn’t get unless you figure rows 25 and 37 are the new Premium Economy which they weren’t, no refund given and so on. I wouldn’t fly AC ever again even if they gave me free first class seats.

  2. Erica D Wilson|

    Outstanding post

  3. Scott|

    I will walk before ever use aircanada again, was denied boarding even though at terminal 1and a half hours before departure time, then had return tickets cancelled with no notice whatsoever from aircanada vacations. Leaving us stranded in mexico Airport. No assistance what soever from aircanada, cost us $4000.00
    Extra on top of our paid for vacation . Have filed a claim and told 8-12 weeks before even get a response

  4. Jtm|

    I am from Sydney Australia and have a business in Africa , my husband in London and two of three kids scattered round the globe. So I fly a lot. Our daughter in BC has just had a baby so I came over and for the first time decided to give Air Canada’s Premium Economy a go. It wasn’t worth it. So much smaller in space than that of Qantas or Emirates or BA. And food, as ever when I have flown AC was ordinary.

  5. Beverley|

    Wow new immigrants how awful for you !!
    The new immigrants that appear to keep our city running cos they are the only people willing to work long hours and get minimum wage even though many are highly educated
    Please think before you send such silly comments regarding new immigrants bringing larger pieces of luggage than you would like

  6. Drew|

    I’ve never had a problem flying into Pearson (except one trip where extreme weather messed everyone up). Baggage claim is usually fairly prompt. That being said, I usually fly to Buffalo because of much lower fees and less expensive rental vehicles. I grew up in the southern Ontario area and know all the waypoints and the drive bothers me less than the expense of crossing the border by ari.

  7. Stephen Parker|

    We have a travel voucher with Air Canada for just over C$4100 from COVID cancellations that was issued in March of 2022. I’m trying to get a refund of this but they are steadfastly refusing. Even my Member of the Ontario Legislature couldn’t get them to budge.
    All they would say is that they were giving refunds of travel vouchers but only between April and June of 2021 and that was only because the Canadian Government made it a condition of their 5.9 billion dollar bail-out.
    I sent an email to Twyla Robinson, the Director of Customer Care and International Operations asking for a good will gesture of a refund as we are seniors and in the current economic climate, the cash would be very useful. I sent the email on March 20. I haven’t heard a word. Not even an acknowledgement of receipt.
    How Air Canada is rated as the best airline in North America is a mystery to me.

  8. Louis Parent|

    Considering all factors to how to run an airline, Air Canada is one of the best in the world and more importantly one of the safest, nothing compare with all US airlines.
    One recommandation, try to travel without checked baggages all the time !

  9. WJ Dobbin|

    One of the best in the world? You obviously do not fly much. They are an absolute joke. The masters of chaos. Avoid Air Canada at all costs.

  10. Natasha|

    I will never fly air Canada again. When we arrived at our destination none of our checked baggage arrived. I was traveling with my family and I have a 1 year old & 4 year old. We went 3 days without our items air Canada said they would reimburse us. In the process my stroller was lost which I still haven’t gotten back or refunded for. It’s been almost two months and no responses to my emails and when you call the employees are unhelpful. They don’t have a customer service line I don’t know how this company is still is business.

  11. David|

    YYZ is a complete disaster, Air Canada constantly loses baggage. It is cheaper for our family of 4 to fly to Chicago & rent a car for 3 weeks than fly AC to Thunder Bay via Toronto.

  12. Anonymous|

    Air Canada, we’re not happy until you’re not!

  13. Mike|

    Wow. “Econophobia”? I guess that’s a fancy way of saying “I’m a snob and don’t want to travel with the plebes”

    Get over yourself.

  14. Sandra|

    Air canada baggage is disgusting. I got back to Toronto from orlando with my 2 year old and 4 month old at 1am. I retrieved my stroller to find it scratched, scraped and scuffed in almost every place. The fabric covering was torn in multiple places. The worst part was that my baby girl’s car seat was stripped of her coverings and I had to use my cost to protect her from minus 6 degree weather. After filing a claim and submitting photos and receipts as I was told to do, they told me I would receive no compensation as they consider the damage regular wear and tear. It was a brand new $1000 stroller that they damaged and because they claim that people scam them all the time and the wheels still work, I’m not entitled to anything. Nice huh? I’ll never fly air canada again.

  15. German Cuberos|

    I love Air Canada.
    Never had a problem. Always on time.

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