Flight delays and worse, cancellations, can really throw a wrench into your travel plans. Here are my go-to tips, websites and apps to help you deal with weather delays and flight cancellations.
1. Research the weather
I don’t leave home without knowing the weather where I am and where I’m going—including at layover airports. I usually use accuweather.com and weather.com‘s apps. I also use myradar.com, an app pilots use and this hurricane app many Floridians use.
2. Check airline travel policies
If there’s a huge storm forcing mass cancellations, I check with the airline to see if they’ve adjusted their change policies due to the weather so I can rebook without a penalty and fly when there won’t be any hassles. Here’s a list of airline policies: Air Canada | Alaska | American Airlines | Delta | Frontier | Hawaiian | JetBlue | Southwest | United | WestJet | Every Airline Website and Phone Number
3. Check with the FAA
If there’s disruptive weather in any of the destinations relevant to me, I’ll then check the FAA’s (Federal Aviation Administration) Flight Delay Information – Air Traffic Control System Command Center. It lists general airport conditions at the US’s top 40 major airports.
4. Download your airline’s app
Most airlines have invested heavily in their apps so travelers can now avoid having to call the airline; pretty much everything can be done with just a few taps. This includes switching to another flight free of charge when things go south.
5. Sign up for flight notifications
Most airlines will sign you up automatically so be sure to put your phone number and email in your reservation. Don’t put your travel agent’s (if you have one). I always sign up for flight status notifications, offered for free by each airline. They will send you text or email messages with status updates so you can know you’re staying up-to-date. I also sign up for my loved ones when I’m picking them up at the airport.
6. Load up your phone
Be sure to load your phone with your airline(s)’s toll free phone number(s) just in case there is a cancellation.
7. Act quickly
If your flight is canceled and you can’t get your flight changed via the airline’s app then get in line as soon as possible. If you have access to a club, go there since the lines to speak to an agent are usually a lot shorter. At the same time get on the phone and call the airline directly. Usually the airline representative at the call center can rebook you on a flight faster than the chance to speak in person to a customer service or the gate agent. TIP: Be very careful if you Google an airline’s phone number since scammers have learned how to game the system. If you don’t know about this scam, read this story: Traveler Exposes Scammer’s Trick For Stealing Airline Passengers’ Money
8. Use X (formerly Twitter)
I also like to follow my airline and airports on X, formerly Twitter. On my X handle (@JohnnyJet) I have all kinds of lists including Airlines, U.S. Airports and International Airports. Most airports are not that active, so don’t get your hopes up, but there are a number of airlines that are amazing and some can even help you rebook by reaching out to them via a tweet. My favorite is American Airlines (@AmericanAir). They respond immediately.
9. Useful apps and websites
Like many frequent travelers, one of my favorite apps is Flighty but it’s not free. TripIt.com has a free version but their pro version is worth the $49/year if you travel a lot, as they notify you of delays, cancellations, gate changes and other flight details. In case there are mass cancellations, I don’t wait for an airline to reserve me a hotel room. I jump on it as soon as I know I’m spending the night (Hotelnumbers.com). My favorite app for last-minute hotel rooms is HotelTonight. In case I need to drive somewhere, I load my phone with phone numbers of car rental agencies (CarRentalNumbers.com) or use Uber/Lyft for short drives.
10. Get help
In case you’re in a real bind and didn’t book through a travel agent, you can call CrankyConcierge.com. For a fee, they will help you make other flight arrangements, find a hotel or transportation and assist you in resolving disputes.
11. File a claim
AirHelp is a brilliant website, app and service that will help airline passengers around the world secure compensation for delayed, cancelled or overbooked flights to, from and within the European Union. AirHelp is an airline’s worst nightmare because they fight for those who are unsure of their rights, or don’t have the time, confidence or expertise to file claims. It doesn’t cost a thing if they don’t get you cash but if they do, they get 35% of your reward, which seems fair to me. I used them to get money back from a BUD-LHR-YYZ flight that the airline (BA) originally told me I wasn’t owed any money for. But then I tried AirHelp a year and a half later (you can file a claim up to three years after the flight in question) and received a check for $900 USD (it was for me and my wife to split)!
12. Buy travel insurance
I highly recommend getting travel insurance as soon as you purchase your trip because once a storm is formed, you won’t be covered. Also, buy your travel insurance from a third party because if you buy insurance, let’s say, for a cruise from a cruise line and they go out of business, then you, my friend, are out of luck. I recommend first pricing out rates with InsureMyTrip.com since they are the Kayak of travel insurance and they have 28 suppliers. The company I usually go with is Allianz Travel Insurance since they are the giant in the travel insurance business with offices in 34 countries, spanning six continents so chances are they will have people on the ground no matter where you are in the world. Full Disclosure: I have previously worked as an ambassador for Allianz Global Assistance (AGA Service Company) and received financial compensation. InsureMyTrip used to be one of my sponsors.
I also recommend using a credit card with travel protection benefits to help. To be sure that you are covered, read the fine print and/or contact the card issuer to learn more.
I hope these tips are useful this week and don’t forget – most important of all, pack your patience!
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Back in June of 2022 I booked a round trip flight with China Air to go to the Philippines departing from LAX. My flight was canceled by the airline in July, my tickets were for travel in November. Here we are, it is the middle of November now and China Air still hasn’t refunded my ticket purchase. I don’t know how they can get away with this.
Crazy. File a complaint with the DOT
I took us 24 hours to get home from Jamaica in January on Delta and 30 hours on AA to get home from Grenada 3 weeks ago. I’m ready to quit flying.
Great tips. Looks like AirHelp is now 35% in 2021: “For all Claims, the Service Fee is 35% of the received Flight Compensation, including applicable VAT”
my niece , her husband and 2 small children (under the age of 4)had their flight cancelled coming back from Orlando.Florida . due to the airline over books all their fights all weekend . the only thing that they offered was a hotel room for the night and a food voucher for the airport, and a hopeful fight the next morning . what if any kind of recourse do the have?
From Southwest Airlines website: The Flight Status Notification feature will no longer be available after 2018. Any notifications set up prior will be unable to be modified once this feature is removed. But don’t worry—you can always check your flight status at Southwest.com/air/flight-status/.
WHAT THE HECK?!
In such cases make sure you know your air passenger rights, EC Regulation 261/2004 allows air passengers to claim compensation up to 600€ in case of flight delays of over 3 hours or flight cancellation or denied boarding due to overbooking provided that reason of delay or cancellation should not be an extraordinary circumstance.