I’m a huge fan of American Airlines since in my opinion they have the most responsive social media team, best frequent flier program in the U.S. and arguably the top premium product for LAX/SFO-JFK flights.

However, I’m shocked and disappointed that they are currently the only U.S. airline that hasn’t offered a fee waiver for the Northeast storm that’s taking place right now (4:52am ET) and that’s a huge safety issue.

American claims (see my Twitter thread with them) they are monitoring the situation but I don’t know what they are monitoring since it’s snowing out and all the reports say it’s heavy in the surrounding areas. Here’s Weather.com’s forecast for New York City and South Norwalk, Connecticut where  I grew up (42 miles north of New York City).

WeatherEspecially in the suburbs when it starts snowing the roads get dangerous and quick since there’s less traffic and they don’t get plowed as often as in the Big Apple.

NorwalkSo when it’s snowing and an airline doesn’t offer a fee waiver like American then travelers are forced to make a trip out to the airport or risk losing their ticket or pay a huge penalty. Something the average traveler can’t afford or should have to do.

It’s mind boggling that American claims safety is their number one priority but it certainly doesn’t seem like it in this case. Every other airline has issued fee waivers and they did it hours ago including Spirit Airlines (see screenshots below)!

What do you think? In light of the fact that every other airline has issued fee waivers, do you think American should, too?

UPDATED (2:45pm ET): American Airlines issued a fee waiver. If you ask me it was much too late since the roads were treacherous this morning and seem much better now (though they could get icy). In the future, I would like to see AA give travelers ample time to make their travel arrangements.

Alaska Airlines
Alaska Jan 23

Delta Air Lines
Delta Jan 23

Jan 23 4pm


Spirit Airlines

United Jan 23
Virgin America
Virgin America



1 Comment On "When Airlines Don't Issue Fee Waivers It Becomes A Safety Issue"
  1. Louey Hesterman|

    Go Johnny….shame on you AA….you’re looking bad on this one….you should have Johnny on your board instead of the unresponsive moron that made the decision not to grant a refund

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