My Spectrum cable bill has been slowly creeping up for the last few years so I finally called them last night to try and lower my bill. I was especially motivated after trying to watch ESPN and receiving a notice that Disney has pulled their TV channels from the Spectrum platform. RELATED: Why You Should Travel With a Roku Streaming Stick
Per CNBC, “Disney yanked its TV channels, including ESPN and ABC, from 15 million Charter Communications customers as the companies fight over a new deal on fees.” This was the straw that broke the camel’s back, especially after I saw in my local Facebook group that many friends and neighbors had reduced their bill by calling Spectrum up and threatening to cut the cord … and they came away with a good deal. This time, I wasn’t bluffing.
I was on hold for over an hour, which I think might be one of their tactics to retain customers, hoping they’ll just give up and hang up. It wouldn’t be so bad if they had a callback option like American Airlines does but they don’t.
The good news is that the agent I spoke to, who was based in south Texas, couldn’t have been any nicer. While he was pricing out different plans, we briefly talked about everything from our Fantasy Football teams (I picked up his sleeper pick, Jalin Hyatt, because he plays for my beloved NY Giants and he’s got a hotel last name). He also told me about nearby South Padre Island, which he says is an affordable, family-friendly getaway. I’ve never been so I can’t confirm it.
However, the most important thing we talked about was lowering my monthly bill from a whopping $233 to $109. He gave me a $15 credit for the Disney debacle, I’m returning our last cable box (he made an appointment so I don’t have to wait in any long return lines) and he found some promotions to apply to my account. After today, I am only going to have 15 Spectrum channels, not including the local channels, which is more than I watch anyway. I rarely watch TV and my wife and kids all watch different streaming platforms including Apple TV, Amazon Prime, Disney, Hulu, Max, Netflix and PBS Kids. He even threw in a premium Peacock subscription and increased our internet speed to the highest possible for free for two years. I thought we already had it but we didn’t so it saved me $20 monthly. He also confirmed that there is no contract so I can still switch providers at any time if I choose.
So my advice to you is is to call up your cable company, prepare for a long hold, and threaten to cut the cord. I seriously was about to sign-up to YouTube TV and T-Mobile Wifi if I didn’t get my bill lowered significantly. I still might but I don’t feel like taking on that hassle right now. Saving over $100 a month has, for now, made me a much happier customer.
• How to Save Money With a Secret Third Carry-On
• How to Use Your Wireless Headphones to Watch In-Flight Movies
• 10 Airport Security Hacks Every Traveler Should Know
• How to Get the Best Coach Seat on the Plane
• The Sleep Hack Every Traveler Needs to Know
• Never Get Your Valuables Stolen on the Beach