Back in October 2013, I boarded a Delta Air Lines flight that I wasn’t originally supposed to be on. I hadn’t been feeling well, so I postponed my flight by a day. Little did I know that this simple change of plans would put me on what would become the most emotional flight of my life. It’s now 13 years later and I still think about that experience often, especially around Veterans Day. Here’s what made this flight so unforgettable.
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Delta Flight 2255 from Atlanta to Los Angeles seemed like an ordinary flight, with the exception of Candy, who was one of the most loving flight attendants I’ve ever encountered. Besides using her Southern charm to quickly defuse just about any situation, she began her welcome announcement by thanking the handful of uniformed service members on board for serving our country. Her heartfelt message was followed by applause from the passengers and served as a reminder that so many of the freedoms we enjoy are made possible by the sacrifices of the brave men and women who serve.
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But this transcontinental flight turned out to be anything but ordinary. About 45 minutes before landing, the captain came over the PA system and explained that we were transporting a fallen soldier home. There was a military escort on board and he asked everyone to remain seated for a few minutes after arriving at the gate so the military personnel could exit first. He also told us not to be alarmed if we saw fire trucks waiting for our arrival because Los Angeles would be honoring the fallen soldier with a water cannon salute. The cabin went quiet as everyone absorbed what he had just told us.
A few minutes after touchdown, we did indeed receive a water cannon salute, something I’d previously only experienced on happy occasions like inaugural flights. But this time was different. As the water streamed down the aircraft windows, it looked like tears. Passengers inside the airport must have wondered what was happening when they saw our plane pull into gate 69A with a full police and fire escort, both in front and behind the aircraft.
I was sitting on the left side of the plane and later realized that the fallen soldier’s family was waiting off to the right, along with members of the United States Army Honor Guard. These service members perform ceremonial duties, including providing military funeral honors for fallen comrades. Seeing the military personnel waiting alongside the family made the significance of our arrival even more apparent.

When the aircraft door opened, another military officer addressed the escort, who was standing at attention. The officer then stepped onto the plane and spoke to all of us passengers. He said, “I just addressed the escort. It is a sworn oath to bring home, to the family, the fallen.” He paused for a moment before adding, “Today you all did that, you are all escorts, escorts of the heart.” He thanked us for our time and walked off the plane.
As you can imagine, everyone was silent and no one got up. Not even that person from the back row who always seems determined to be the first one off the plane. I’m sure most of us had meteor-sized lumps in our throats and tears in our eyes, just as I did. I’ve flown millions of miles over the years and experienced countless memorable moments in the air, but I had never experienced anything quite like this.

It only got more emotional when I deplaned. Instead of rushing to baggage claim or hurrying to catch connecting flights, many passengers stopped at the terminal windows to witness something truly moving. Outside, the Honor Guard and the fallen soldier’s family were waiting as LAX baggage handlers and military personnel carefully removed the flag-draped casket from the cargo hold. It was an incredibly humbling scene and one that I’ll never forget.
I watched as a woman, who I believe may have been the soldier’s mother or wife, slowly approached the casket. A few other family members stood nearby, wrapped in blankets, while members of the Honor Guard stood at attention. I couldn’t begin to imagine what that family was going through or how difficult it must have been to wait for their loved one to come home under such heartbreaking circumstances.
As soon as I saw the woman reach out and place her hand on the casket, I walked away.
That was more than I could bear to watch. Even today, 13 years later, I get emotional thinking about that moment and the extraordinary sacrifice that family made.

A flight I will never forget
What began as an ordinary flight became the most extraordinary flight of my life. I’ve traveled all over the world and taken thousands of flights, but this experience stands apart from all the others. It was a powerful reminder that behind every military uniform is a person with family and friends who love them, and that the sacrifices made by our service members affect far more people than we sometimes realize.
I’m grateful to the Delta crew, the military escort, the Honor Guard and everyone at LAX who helped ensure that this fallen soldier was brought home with the dignity and respect they deserved. I’m especially grateful to the men and women who serve our country and to the families who support them, often making sacrifices of their own.
Veterans Day is a time to recognize and thank all those who have served in the United States Armed Forces, while Memorial Day specifically honors those who died in military service. Although this experience involved a fallen soldier, it reminds me every Veterans Day of the courage, commitment and sacrifice of our military members and their families.
To all our veterans and active-duty service members, thank you for your service. And to the families who have lost loved ones while serving our country, please know that their sacrifices are not forgotten.
Thirteen years later, I can still hear that military officer’s words: “You are all escorts, escorts of the heart.” I’ll carry those words, and the memory of that flight, with me for the rest of my life.
Johnny’s note
When I first shared this story and video in 2013, I had no idea how many people it would touch. Over the years, I’ve received thousands of comments and emails from readers, including veterans, military families and people who have experienced similar homecomings. One of the most impactful was a comment left on Yahoo by a reader named Indiana Joan. Her words have stayed with me, just as this flight has.

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Heart rending. Thank you for sharing.
Isnt it a shame that our govt. is spending the lives of our precious sons and daughters in a war such as Afganistan. We need such people in our society now at home with their courage and principles and honor. I am so glad people appreciate the sacrifice of the fallen, but bring home all their brothers and sisters now.
John- thank you for telling this story. You were right on the fox interview-too many of our countrymen don’t appreciate our military and the sacrifice they make. They daily sacrifices of our men/women in uniform are far greater than most even understand. The training is extremely dangerous-the hours suck-the time away from family attacks us from the inside out, and the pay is less than that at a McDonalds for many of our military. Therefore, it is important to understand-for the masses-it is not a job, but a calling. Those who answer it deserve our deepest gratitude and admiration. Anyone who doesn’t get it, doesn’t deserve the god-given rights they have when they are born, or emigrate to The United States of America. This is poignant stuff-and a lesson that many Americans need to learn. Thank you for helping teach them! God bless you. Matthew S. Harrison
this was a stunning tribute to our troops and brought tears to my eyes as well. god bless all who serve and protect us.
I don’t really know who you are, but I saw your piece on FoxNews via a link on my FB, and glad I did. I felt you were so very sincere and real, which is a rare find in our day. Thanks for you work here. I can’t ever afford to fly, but if I did I would consult your site for this reason alone. Thanks again
What an honor! thanks for sharing!
Thank you for sharing this. It needed to be seen by more than just those present, and you did that beautifully and honorably.
Proud Navy veteran, and wife of USMC veteran
I don’t have many words to say, except “thank you.” Thank you for sharing your experience with us and letting us share in being reminding how truly grateful and thankful we should be to our men and women of the UNITED STATES MILITARY FORCES!
People who want to know more about the honor given to fallen soldiers should watch the movie “Taking Chance” with Kevin Bacon. It follows a fallen marine from when he falls to his home and what happens along the way
That is exactly what I wanted to share. “Taking Chance” was the most heart rending account of a fallen Marine being escorted home to his family. The true story of a young man who was loved, died far from home & will be missed forever by everyone who knew him!
I own that movie “Taking Chance”. It’s right where I can see it whenever I look at the DVD collection. I’ve watched it so many times that I can’t count them. And each and every time, I get choked up, cry hysterically and can’t speak after the movie. My husband of 40 years was there for Desert Shield/Desert Storm while I was pregnant with our son. I told him before he was deployed that if they came to my door with news, that I would demand to see for myself. I know now that that statement was selfish, but I was scared, pregnant and had a 15 year old daughter at home who attended childbirth classes with me ‘just in case’. Luckily, no one came to the door, he came home 36 hours before our son was born and I had both my husband and daughter with me in Labor & Delivery. But back to “Taking Chance” – a movie deserving a place on everyone’s shelf and not to collect dust. Very well portrayed. My favorite part – when the officer escorting Chance (played by Kevin Bacon) asked the young driver why he was driving Chance to the airport – the driver’s response “it’s what I can do to honor these men” or something to that effect.
I never miss an opportunity to remind folks to remember our troop and support them everyday to help boost their morale. Follow @fso_USAsoldiers They send care packages to our soldiers serving abroad.
I had the honor of being the Captain on an escort flight about two years ago. It was probably the most emotional moment in my flying life.
I blogged about it here:
http://capnaux.blogspot.com/2012/07/interlude-flying-fallen-hero.html
I too experienced this on a Delta flight from ATL to Pensacola,Fl. Passengers were asked to remained seated until the soldier’s casket was removed from the plane. So sad that several passengers seated in first class stood and walked off the plane why the ceremony was in progress. So many seem ungrateful for the freedom they do not deserve.