It’s happened again but this time on American Airlines (AA). A single mother from New Hampshire was kicked off an AA flight after her toddler refused to wear a mask.

According to the Union Leader, “Rachel Starr Davis said she was in tears as she tried to get her son Lyon to wear a mask while the airline staff threatened to remove her from her flight to Manchester from Charlotte, North Carolina last week. She said airline staff and the captain had passengers get off the plane and then re-board without Davis, her son and her mother April when Lyon would not wear the mask.”

Davis, 34, wrote in an Instagram post that she “tried repeatedly, begged him, bribed him, pleaded with him, did everything I could while he was screaming and crying as I tried to hold him and put the mask on, feeling my absolute lowest of lows as a mother.”

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This is how she described the situation: 

“Before I even sat in my seat, flight attendant Terry on American Airlines flight 5595 from Charlotte, NC to Manchester, NH on September 17th, approached me and asked how old my son is, and demanded according to their policy he wear a mask. I told her this is our fourth American Airlines flight this week, and he has never been asked to wear a mask. She informed me he (my overtired two year old son) would need to comply with their company policy or we would be asked to leave the aircraft. As I tried to put down my things and get a mask out, I heard Terry on the phone saying ‘yea it’s clear there is going to be a problem and we will need you to come down’. The nastiest smug look on her face.”

You can read the whole post here but the gist of it is that they were put on another American Airlines flight four hours later and made it home.

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I don’t know all the details of their trip but this was obviously the last leg of it, so she was fortunate this didn’t happen in the middle of her trip. I do know that it’s not easy to travel with kids and getting very small children to wear a mask can be a challenge, so I sympathize with her. But there is a global pandemic going on and because of that, the government recommends only essential travel. Sadly, the CDC’s reputation has taken a huge hit so not everyone takes them seriously like they used to. But the CDC website does say, “Travel increases your chance of getting and spreading COVID-19. Staying home is the best way to protect yourself and others from COVID-19.”

All major U.S. airlines require any child age 2 and over to wear a mask in order to fly and American Airlines clearly states their mask policy on their website. Here’s what they say:

A well-secured cloth or mask that fits snugly against the face and covers an individual’s nose and mouth. It must be made of a material that prevents the discharge and release of respiratory droplets from a person’s nose or mouth. (More information here.)

Not allowed:
Face coverings with exhaust valves.
Face coverings made with materials such as mesh or lace fabrics.
Face coverings that do not cover the nose and mouth.
Face shields without the addition of a face covering.
Only children under the age of 2 are exempt from American’s face covering policy. Customers without an approved face covering will be provided with an approved one, upon request, at the airport. Face coverings can only be briefly removed while the customer is eating or drinking. Customers will be reminded of these guidelines throughout their time traveling with American. Those unwilling to comply with American’s face covering policy at any time during their journey may be denied boarding or barred from future travel for the duration of this policy.

While the policy above seems pretty clear, it appears Ms. Davis flew three other segments without her son wearing a mask, suggesting American Airlines doesn’t police mask-wearing as seriously as other airlines do, which is one of the reasons why I haven’t flown since February.

Related: These are the top airlines to fly during COVID-19 (spoiler alert, American isn’t one of them)

Of course I feel bad for this single mother but the fact remains – there’s a global pandemic going on and the flight attendant was just doing her job. It does seem like she could have been a little bit more patient, though. In all difficult situations, but especially these days, a little kindness and compassion goes a long way.

8 Comments On "American Airlines Kicks Passenger Off Plane When Her 2-Year-Old Son Refuses to Wear a Mask"
  1. Julie|

    As preschool teacher I understand 2 year olds. My granddaughter refused to even try on a mask I made for her using unicorn pink fabric-“ until mom told her if she wanted to go to the beach she had to wear it. So she did briefly. But it was a start! So they can comply but mom needed to practice beforehand with “mask training” . Not suddenly show up at airport stressed and tired just getting there. Preparation would have helped. Maybe even find book to read about masks? I wrote a book for my daughter ( illustrated) when we left her for 7 days with grandma as a two year old. We read it many times before we left town! It’s called preparation. ( So unless you have a funeral etc this could be done)
    I know liability is driving this rule so maybe either put Children always in back row of the plane ( not next to anyone) or ask At gate for other passengers to volunteer?

  2. Rene Lagler|

    There really is no issue here, the rule is “Mask wearing is a must of people 2 years on up, or you do not fly with us”, …end of issue.

  3. NO-Mask Mandate!|

    Foolishness and shame on AA for their lack of compassion. From CDC it is now clear that this is not really an issues, the threat level is very low to the majority of individuals who have health and youth, so its ridiculous to have a mask covering mandate to start with and even more foolish to think that when the food cart goes down the aisle, that somehow having this little one wear a mask or not is really going to be meaningful ,,, Where are the critical thinking skills and the lack of medical knowledge and violation of individuals rights, sad state of affairs!

  4. Marlin Yoder|

    Good grief, we have lost our minds.

  5. MMorgan|

    Julie I pity any child or parent who has to have you as a preschool teacher, your lack of grace for a fellow mom is DISGUSTING and the definition of what’s wrong w the world today. No compassion, no logic. Are you also aware that the World Health Organization spells out in black and white that bc children Under the age of 5 cannot put on and take off a mask unassisted it has been deemed not only unnecessary but not in the overall best interest of the child’s safety. Look it up!! Rene and Julie I Truly don’t know how ppl like you sleep at night, if you can’t be kind you contribute nothing to society. Have fun camping out in your attic until this “pandemic” is over, we don’t need ppl like you out and about in society anyways.

  6. Kelly S|

    It’s the policy AA has created for themselves. You don’t like it? Don’t fly AA. I don’t like to wear a seatbelt but its a law in my state, so…I wear one, or I don’t travel in a car. Rules are not meant to be broken because it wasn’t enforced last time, my child is tired/cranky right now, my child is not used to it, etc. Children (and elderly or medically vulnerable) shouldn’t be flying during this time anyway unless its essential. IF her story is true and the flight attendant was rude, that was not necessary. However, she was doing her job to enforce her employers policy.

  7. Eileen Marshall|

    It is completely unreasonable to expect a two year old to keep a face mask on. The airline should be ashamed of itself for kicking them off the plane. How about some empathy for the mother.

  8. Patrick B|

    Rules are rules, but have some compassion. Perhaps let them sit in the back of the plane. The mother is doing well to have 6 out of 7 kids wearing a mask.
    I’ve given up on flying AA a few years ago due to too many stops and increasing costs, in my experience. Let’s not support airlines/organizations that such behavior.

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