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Many hotels are letting you cancel your non-refundable booking without penalty due to the pandemic. As we “get back to normal,” hotels (and airlines) are returning to their original policies. The IHG cancellation policy is changing October 01, 2020, for non-refundable and prepaid bookings.

InterContinental Presidente Cancun Resort
Learn more about the IHG cancellation policy that will go into effect in October. The InterContinental Presidente Cancun Resort (Credit: IHG)

Penalty-Free IHG Non-Refundable Cancellations

It’s possible to cancel your non-refundable IHG reservations penalty-free if you book your stay soon.

The IHG cancellation policy for non-refundable stays depends on when you book your room.

You have until September 30, 2020 (and up to 24 hours before arrival) to cancel your non-refundable and prepaid bookings. IHG refunds your stay on qualifying bookings you make before these dates:

  • Bookings made prior to April 06, 2020
  • Bookings you make between April 06, 2020, and September 30, 2020

This flexible cancellation policy applies to bookings you made before any of us knew that the novel coronavirus was going to shut down the world for most of 2020.

You must cancel your non-refundable IHG stays by September 30, 2020, to get a refund. Even if your arrival date is several months from now, canceling in September is the only way to get a refund. Waiting until October 01, 2020, or later to cancel these stays means you forfeit your cash and points.

It can take up to 90 days to receive your refund as the local hotel processes it.

Normal Cancellation Rules Return on October 01, 2020

Any non-refundable bookings you make starting October 01, 2020, are subject to the normal IHG cancellation policy rules.

Also, the advance bookings you make through September but wish to cancel in October or later are subject to the normal cancellation rules. In most cases, you will forfeit your entire cash or points payment if you choose the “Your Rate by IHG Rewards Club” or a similar “Book Early” purchase option.

For flexible rates, you will need to cancel before the cancellation deadline which is usually 24 hours before you arrive. In most cases, the cutoff is 6:00 p.m. local time the day before you check-in.

Book Now, Pay Later

If your travel budget is tight but you’re ready to put a trip on the books, you can schedule a “Book Now, Pay Later” fare by September 30, 2020, for travel through December 31, 2020. With this option, you book your room now but pay for your stay shortly before you arrive.

Related: IHG Rewards Club Premier Credit Card: Get 125,000 Points & More

Summary of the Return of the IHG Cancellation Policy

You have a few weeks left to cancel your non-refundable IHG reservations and get a refund before the normal IHG cancellation policy kicks in. Whether you’re waiting to see what the local health situation is or want to find a last-minute deal, circle September 30, 2020 on your calendar. Even better, set a phone reminder to avoid losing your cash or hotel points.

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3 Comments On "IHG Cancellation Policy Changes Coming October 01, 2020"
  1. Ed Brehm|

    Holiday Inn Boca Ratib North, Florida

    What is your cancellation policy? We are booking for September 2021.

  2. Leigh Tanberg|

    There is noticeably a bundle to know about this. I assume you made sure good points in features also.

  3. Patricia jackson|

    I purchased a vacation package where you get credit for listening to husband who is to be there is not able to travel due to an do I cancel and get a refund?

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