Each Friday, we feature a reader-submitted tip as our Travel Tip of the Day. This week’s tip comes from reader Carlos, who says:
“I recently purchased a return flight from Calgary to Toronto, knowing that I could get a refund within 24 hours if I had to cancel. The Google Flights site led me to two one-way tickets as the least expensive and most convenient flights. I booked with Air Canada and Air Transat. When I tried to cancel the tickets later in the day, Air Canada was fine. But Air Transat said that they don’t have the 24-hour window refund policy here in Canada. I was shocked. In the USA, it is mandated by law to hold a seat for 24 hours or refund a purchased fare within 24 hours. But here in Canada, it was not mandated by law. Thus, they will not refund the tickets unless I had bought them from a city to or from the USA.
“I thought this should be emphasized in your travel tips section about Air Transat. I would like to make this pretty public, since I was caught off guard and suppose many others will be too, over the holidays.”
Yes, the 24-hour rule only applies to flights to/from the U.S. Keep in mind as well that even in the U.S., the rule doesn’t apply to tickets purchased within seven days of departure. Thanks for sharing, Carlos!
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