In case you had not heard, Alaska Airlines is officially the first airline to offer customer service via text message. You can now reach an airline rep simply by texting 82008.
As my friend and #TravelSkills chat co-host Chris McGinnis wrote in his story for SFGate, “The help you can get via text includes: flight delays and schedule changes, emotional or service support animal requests, seat assignments, upgrades, requesting accessible travel services and questions about the Alaska frequent flier program, Mileage Plan.” Meanwhile, “text message customer service can’t help with making new reservations, voluntary flight changes and cancellations, paid seat upgrades, and enrolling in Mileage Plan if you don’t have an upcoming reservation.”
See Chris’s story for a test drive of the service, and if you’ve tried it out yourself, let us know how your experience was in the comments below!
By the way: I write a monthly column for Alaska Airlines’s in-flight magazine, Alaska Beyond Magazine. Look for it next time you fly!
Related:
- Video: The First Alaska Airlines Flight Piloted by African-American Women
- How to Use the Alaska Airlines Credit Card Companion Fare
____________________________________________________________
Have your own tip? Email it to whitney@johnnyjet.com!
Want to see more tips? Click here for all 1,301!
Want even more travel tips? Sign up here for the Daily Travel Tip newsletter! Just fill in your email address and check the Daily Travel Tip box—and you’ll have Johnny’s best tips, straight to your inbox each day!
If you already subscribe to our weekly newsletter, you can sign up on the same page. Just fill in your email and check the Daily Travel Tip box on the same page and you’ll receive an email with a link to update your JohnnyJet.com preferences. On that page, just click the Daily Travel Tip box and Update Profile.
